IonOptix
Westwood, US
Support email for scientific instruments needs accurate expert answers, and the old Gmail setup did not fit the team's inbox.
Botpress DeskEmail supportRAGTicket routing
The agent
Stereo reelView 1 of 3 · Brief
A support assistant on Botpress Desk that drafts internal replies, tags tickets by product and routes them to the right specialist.
How I handled it
Support moved onto Desk email, drafts appear only as internal notes and never as customer facing messages, and the team changes routing and corrections in tables without a redeploy.
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