iolo Technologies
Pasadena, US
High volume account, subscription and buying questions need fast, personal answers.
Tool callingCustomer verificationCRM lookupHuman handoffEvals
The agent
Stereo reelView 1 of 3 · Brief
A webchat agent that verifies the customer, looks up accounts and orders, handles cancellations with retention offers, helps with purchases, and hands off to a human.
How I handled it
Split into support, retention and sales modes, each with only the tools it needs, with automated evals for the main journeys.
Built on the Botpress platform and delivered with the Botpress team. Client specifics stay private.